Once your order is placed we pack it and hand it to the courier. Every order ships free express, Australia-wide — there is no threshold to reach and no shipping option to pay for.

If there is more than one item in your order you may receive them separately. That is us getting each one moving as soon as it is ready, rather than holding the whole order for the slowest part of it.

You will get an email with a tracking link the moment it is on its way.

Nothing. Free express shipping on every order, anywhere in Australia, however many things are in it.

No minimum spend, no threshold to reach, no faster option held back for an extra fee.

Two to three business days to most Australian addresses, counted from the day it is dispatched.

Regional and remote addresses can take a little longer. Once your order is moving, the tracking link is a more accurate answer than we can give you here.

As soon as your order is handed over you will get a shipping confirmation email with a tracking link in it. That link follows the parcel the whole way.

If you cannot find the email, check your junk folder — that is almost always where it is. Still nothing? Tell us and we will send the tracking straight to you.

Open the tracking link first. A delivery date that has moved is the usual explanation, and the parcel is still on its way.

If the tracking has not updated for several days, or the date has passed and nothing has arrived, email us. We chase the courier and stay on it until you have an answer — that part is not your job.

If it has not shipped yet, send us the new address and we will change it over.

If it has already shipped, you can usually redirect it yourself from the courier’s tracking link.

Worth a second look at checkout though: once a parcel is delivered to the address you gave us, we cannot get it back.

Not at the moment. We deliver within Australia only.

No. Prices are in Australian dollars and the total you see at checkout is the whole amount — there is nothing to pay when it arrives.

An acupressure mat uses thousands of non-sharp pressure points to stimulate circulation, release muscle tension, and trigger your body's natural endorphins. Think of it like a deep tissue massage—it helps melt away back stress, soothe soreness, and promote deep relaxation after a long day.

Pro tip: Start with 10–15 minutes while wearing a light t-shirt, then work your way up to bare skin as your body adjusts.

We recommend 10 to 15 minutes per session for maximum benefits. If you're new to acupressure, start with just 5 minutes wearing a thin t-shirt, and gradually build up your time as your body adjusts.

Pro tip: Most people feel a warm, deeply relaxing sensation kick in around the 3-to-5-minute mark!

Yes! We offer automatic multi-buy discounts directly on our product pages—you'll save 10% when buying 2 and 15% when buying 3 or more.

Discounts apply automatically at checkout. If you're looking to place a larger commercial or wholesale order, please drop us a message via our contact form.

Absolutely! Acupressure mats make wonderful gifts. Just put the recipient's delivery details in the shipping section at checkout. We keep all order packages invoice-free, so your digital receipt will go straight to your email instead.

Please consult your doctor before use if you:

• Are pregnant
• Take blood thinners
• Have broken skin, open wounds, or active skin conditions
• Experience poor circulation or reduced skin sensation

Note: Not recommended for young children. This is a drug-free wellness product designed for relaxation and comfort, not a medical device intended to diagnose, treat, or cure any condition.

Yes! We offer a 60-night risk-free trial. Try your acupressure mat at home, and if it's not the right fit for you, return it for a full refund—no questions asked. We even cover the return postage cost!

60 nights from the day it lands on your doorstep! We intentionally offer an extended trial so you can take your time resting, relaxing, and seeing how your body responds.

Yes, absolutely. You will receive a full refund back to your original payment method anytime within the 60-night trial period. Just drop us an email via our Contact Us page to start your return.

We cover the cost of return postage for all Australian orders. Shipping is free both ways, so trying it out is 100% risk-free.

Once your return is in the post, email us your tracking number or postal receipt. We'll start processing your refund immediately—no need to wait for the parcel to reach our warehouse. If you don't send tracking, processing begins as soon as the package arrives.

Once issued, refunds usually land in your account within 3 to 10 business days, depending on your bank. You’ll receive an email confirmation as soon as it's processed on our end.

If it takes longer than 10 business days, we recommend checking directly with your bank.

Extremely secure. Checkout is processed through Shopify Payments using 256-bit SSL encryption. Your card details go straight through encrypted gateways—we never see, access, or store your payment information.

We accept all major payment methods at checkout, including:
• Credit/Debit Cards: Visa, Mastercard, AMEX, Discover
• Express Checkout: Apple Pay, Google Pay, Shop Pay, PayPal

Yes! We offer Afterpay, Klarna and Zip so you can split your purchase into interest-free installments. Simply select your preferred provider at checkout.

Simply enter your promo code into the Discount Code field at checkout and click Apply. You’ll see your savings deducted from the total before entering your payment details.

Note: Only one discount code can be applied per order.

Don't worry! Send us a quick message with your order number and the code you meant to use. We'll apply it on our end and refund the difference back to your payment method.

We are so sorry to hear that! Please reach out to us right away via our Contact Us page with your order number and a brief description (or photo) of the issue. Whether something arrived damaged, missing, or incorrect, we’ll make it right immediately.

Please contact our support team as soon as possible with your request. We dispatch orders promptly, but we will make every effort to modify your details before fulfillment. Should your order already be en route, our 60-night trial ensures you can return it seamlessly.

Send us a message through our Contact Us page. Our customer support team reads every email and will get back to you within one business day!

We love hearing from you! Send your thoughts through our Contact Us page. Whether it's praise or constructive suggestions, your feedback helps us constantly refine and improve our products.